Returns & Exchanges
At Wintergreen Northern Wear, we stand behind the quality of our handcrafted outdoor apparel and offer a 30-day window for returns or exchanges on items in original condition. We want to ensure your gear provides the perfect fit for your next wilderness adventure.
Initiate Your Request
Contact our customer service team via email or our online portal to provide your order number and the reason for your return or exchange.
Package Your Gear
Securely pack your unworn, unwashed items with the original tags attached and include a copy of your packing slip or order confirmation inside the box.
Ship to Ely
Affix the provided return shipping label to your package and drop it off at any authorized carrier location for transit to our production facility in Ely, Minnesota.
Processing and Refund
Once our team inspects the returned items, we will process your refund to the original payment method or ship out your replacement exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing